LMS: User admin: LMS Password reset and accessing via 2FA - Microsoft Authenticator:

Follow the below steps 

1) Add Microsoft Authenticator/ Remove all existing LMS 2FA account if available.

2) Proceed to perform password reset via LMS login page and update new 2 FA account.

3) Liaise with Local IT to sync the PC time zone with Internet time zone.

4) Then proceed to access LMS.

Add Authenticator:

Would like to inform you that LMS can be accessed via 2FA in two ways:

1. Microsoft Authenticator Application in Handset.

2. Microsoft Authenticator Extension in Chrome Browser.
Chrome Authenticator - 2FA without Phone

Install Authenticator on your computer

• Download Google Chrome and install it on your computer.
• In Chrome, go to the Authenticator, and click Add to Chrome.

· After you have successfully added the Authenticator extension, an icon will display at the top right corner of your browser window.

2FA in Phone:

Can download Microsoft Authenticator application from play store.

Remove the existing 2FA:

1) Click the Chrome extension

2) Click Edit button

3) Click Minus button to remove the 2FA

4) Click tick to update the changes.

Password reset steps:

· Try to reset the password of the respective user ID via the LMS login page ' https://lms.pilship.com/opuscntr/SignOn.do' by clicking on 'Reset password & unlock user ID'

· May receive an email with a reset password URL. 

· Click on the URL, and re-directed to the reset password screen. 

· Key in the reset password (which was received in the email) in the 'Old password' column.

Then log in with a new password in LMS, and a new QR code will be shown.

Once the user performed a password reset, then the QR code will get reset.

If you have already performed the password, pls proceed to add the 2FA account

Add 2FA account:

Browser

Scan the new QR code to add the account in the Microsoft Authenticator extension in Google Chrome and use OTP to access LMS.

1. You will be prompted with the QR code. Click Authenticator extension.

2. Click Scan QR Code.

3. After you have added the QR code, click Next.

       4. Click on the Authenticator and you will see the changing 6-digit code.

       5. Copy and paste the 6-digit generated code and click Submit.

Mobile:

Scan the QR code via Authenticator application in mobile

Time Synchronization:

System:

 Mobile Phone, or PC where you installed the Authenticator Apps, the time must be synched with Internet time, ensure your phone/PC synch with Internet time

 Please refer to this URL https://time.is/   to check your phone/PC time

The sample below screenshot is item #1, one of the server time is synched with internet time, you may check your phone/PC where you installed the authenticator.

Fix_Android_Time_Issue

Disable and Re-enable back Date Time Synchronization setting to resolve Android Time issue

1. Open the Settings on your phone.

2. Scroll down and tap System.

3. Tap Date & time.

4. Tap the toggle next to Use network-provided time to disable the automatic time.

5. Tap that same toggle again to re-enable it.